Industries · Retail
The site said yes. The shelf said no.
Plutonic builds retail software and AI for Indian brands — inventory, store ops, and commerce tied to the POS, warehouse, and marketplaces you already run.
- The website said in stock. The store didn't. The customer cancelled
- Sale day, and POS, marketplace, and warehouse disagree
- Associates count instead of selling — the handheld is a rumour
- Monday MIS is Excel someone built at 11pm on Sunday
Overview
What a retailer actually needs from software
Challenges
If this is your week, keep reading
Everyone sees the same grid
No size, no history, no stock — conversion sits there.
- Dead SKUs still on the homepage during the sale
- Bundles that ignore what's actually in the DC
- AOV stuck because the second item is a guess
Three stock numbers. None trusted.
Site, store, and marketplace disagree — then the cancel lands.
- Planners pad the indent because they don't trust the screen
- One store ships while another sits on the same SKU
- Adjustments happen in Excel, then someone 'updates the WMS later'
The associate is counting, not selling
Tasks, transfers, and tickets live in WhatsApp.
- Cycle count on paper, typed at close
- Transfer raised after the customer left
- Floor manager finds out from the till, not a phone
The promo ran. Nobody knows if it paid.
Campaigns launch. The post-mortem is a feeling.
- Discount given. Margin not checked
- Marketplace and D2C reported in two sheets
- Monday meeting argues last week's dump
Solutions
What we put on the floor and the site
Solution 01
One stock figure the planner will use
The mess
Stores stock out while the DC holds the wrong mix.
What we put in
Sell-through, replenishment, and the promo in one picture — tied to POS and warehouse, not a side sheet.
- Receipt, transfer, and sale that match the floor
- Multi-store view a planner can defend
- No 'we'll update SAP later'
Solution 02
The click and the shelf tell the same story
The mess
Online, store, and marketplace feel like three companies.
What we put in
Catalog, order, and fulfilment from one inventory truth — OMS-aware, not a pretty island.
- Availability the site is allowed to promise
- Order the store can pick
- Marketplace listing that dies when the bin is empty
Solution 03
Show what's in the bin, not a fantasy
The mess
Generic promos burn margin and miss the SKU that would have sold.
What we put in
Recommendations grounded in catalog and stock — if it isn't there, it isn't shown.
- Size and store constraints on the suggestion
- Bundle only if both SKUs exist
- Measure lift on the SKU, not a vanity click
Solution 04
Exceptions to the floor manager's phone
The mess
Status lives in POS, WMS, and a chat thread.
What we put in
Counts, picks, and shortages to the role that can act — before the customer feels it.
- Task on a handheld, not a printout
- Exception list, not 40 charts
- Handover the next shift can open
Capabilities
What we actually build for retail brands
01
Recommendations that respect the bin
Show what you can sell — catalog and stock, not a pretty miss.
- Size and store on the suggestion
- Out of stock stays off the grid
- Lift measured on the SKU
02
Demand the planner can argue with
Sell-through and season on the indent — not a toy forecast.
- Tied to POS history
- Promo and season in the mix
- No second planning universe
03
Storefronts that survive sale day
Checkout and order flow built for the traffic you actually get in a sale.
- Peak-ready checkout
- Catalog merchandising ops can run
- Order the warehouse can pick
04
Stock that matches the promise
Web, store, and marketplace from one availability.
- Multi-location stock
- Listing dies with the bin
- Adjustment with a name
05
Floor tools an associate will use
Counts, transfers, and picks on a handheld — not a back-office printout.
- Task queue on the floor
- Transfer before the customer leaves
- Handover at close
06
Support that doesn't invent policy
Order and return answers from the record — escalate when it's messy.
- Status from OMS, not a guess
- Policy the bot is allowed to say
- Human on the refund fight
07
Merchandising without an engineering ticket
Price, campaign, and catalog tools marketing can run on a Tuesday.
- Campaign live without a deploy
- Price the POS will honour
- No parallel Excel catalog
08
Numbers people open before the meeting
Funnel, SKU, and cancel reasons — exceptions, not a 20-tab MIS.
- Cancel and stockout first
- Promo vs margin
- Role-based, not one TV
Use cases
Jobs a retailer will pay for
Cut cancels on one channel first
Honest stock on the channel that hurts most. Expand when the cancel graph bends.
- One channel, one DC
- Promise only what's pickable
- Roll out after the number moves
Stop padding the indent
Give planning one stock number they will actually use.
- Store + DC + inbound
- Store-to-DC visibility
- Fewer emergency purchases
Get the associate off the clipboard
Counts and picks on a phone the floor will actually carry.
- Task the manager can see
- Transfer in the system
- Less close-of-day typing
Kill the Sunday MIS
Exceptions to the phone, not a 40-tab workbook.
- Live stockouts and cancels
- Sale-day pulse, not next week
- Meeting starts with facts
Recommended services
Where to start in our practice
Why it matters
Why retailers stay with us
We talk SKUs, not 'omnichannel'
If we can't name the bin and the cancel reason, we don't belong in the kickoff.
- OTIF and cancel rate
- Stock accuracy
- No buzzword kickoff
We plug into the POS you have
A pretty storefront that lives beside inventory is a toy. We wire it in.
- No rip-and-replace as the pitch
- Site + store + DC
- Pilot on one channel
Screens the floor will use
Peak, noise, shift change — not only an office laptop.
- Big targets
- Handheld-first where it matters
- Handover that survives close
You can point at a number
Cancels, stock accuracy, conversion — not 'AI adoption'.
- Baseline before we start
- One owner per metric
- Expand when it pays
Case studies
Related outcomes
FAQ
Retail questions
Yes — catalog, customers, and orders with a cutover that protects sale-day revenue. We don't flip a switch on a festival weekend.
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